Welcome to CARTIST SURVEYING & EVALUATING SERVICES L.L.C! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before proceeding. If you do not agree to these terms, kindly refrain from using our services.

1. Definitions

• 1.1 Company: Refers to CARTIST SURVEYING & EVALUATING SERVICES L.L.C, the provider of car valuation services.
• 1.2 Customer: Refers to any individual or entity using our website or services.
• 1.3 Services: Refers to the car valuation services provided by the Company as per the license.

2. Eligibility

2.1 By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts under the laws of the United Arab Emirates (UAE).

3. Service Process

3.1 Customers are required to provide accurate and complete details of their vehicle, including but not limited to the make, model, year, mileage, and preferred inspection location. Upon submission, the Customer will receive an acknowledgment email with the recorded vehicle details.

3.2 After acknowledgment, the Customer is required to make the service payment. Once payment is received, the vehicle check will take place either by:

• An evaluator visiting the vehicle, or
• The Customer presenting the vehicle at one of the Company’s listed third-party inspection centers.

3.3 Following the inspection and review, the Company will determine the valuation and issue the official digital valuation certificate. The certificate will be sent to the Customer’s registered email.

4. Fees and Payment

4.1 The fees for the services are as specified on our website or communicated via email.

4.2 Payments must be made in full and are non-refundable once completed.

4.3 The Company reserves the right to change service fees at any time without prior notice; however, changes will not affect orders already in progress.

4.4 The Company uses a third-party payment processor to collect and process fees. By making a payment, the Customer agrees to the terms and policies of the third-party payment provider. The Company is not responsible for any issues arising from the payment process, including but not limited to errors, delays, or unauthorized access to payment information.

5. Non-Refundable Policy

5.1 Due to the nature of the services provided, payments are strictly non-refundable. Customers are advised to carefully review the estimated value and terms before proceeding with payment.

6. Accuracy of Information

6.1 Customers are responsible for ensuring that all information provided, including vehicle details and images, is accurate and truthful.

6.2 The Company shall not be held responsible or liable for any consequences arising from incorrect, incomplete, or misleading information or images provided by the Customer.

6.3 Customers acknowledge that the responsibility for the accuracy and legality of the information and images lies solely with them, and the Company shall not indemnify for any consequences resulting from their submission.

6.4 The Company has the right to change the value if there is any evidence contrary to the information provided.

7. Certificate Validity and Changes

7.1 The official digital valuation certificate issued by the Company is valid for 30 days from the date of issuance.

7.2 The certificate's validity is void if there are significant changes to the condition of the vehicle after the valuation, such as damage, repairs, or modifications.

7.3 The bank/financier name to which the valuation certificate is addressed cannot be changed after the payment is processed. If a change is required, the Customer must submit a new service request and make the applicable payment.

8. Limitation of Liability

8.1 The Company provides valuations based on market data and professional expertise but does not guarantee that the estimated or certified value will match the resale or market value of the vehicle.

8.2 To the fullest extent permitted by UAE law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

9. Compliance with UAE Laws

9.1 This agreement shall be governed by and construed in accordance with the laws of the UAE. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the UAE courts.

10. Intellectual Property

10.1 All content on our website, including but not limited to text, graphics, logos, and software, is the property of CARTIST SURVEYING & EVALUATING SERVICES L.L.C and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Privacy Policy

11.1 The Company respects your privacy and will handle your personal information in accordance with applicable UAE data protection laws. Please refer to our Privacy Policy for more details.

12. Changes to Terms and Conditions

12.1 The Company reserves the right to modify these terms and conditions at any time without prior notice. Customers are encouraged to review this page periodically for updates.

13. Contact Information

13.1 For inquiries, please contact us at: info@cartist.ae

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing CARTIST SURVEYING & EVALUATING SERVICES L.L.C!

CARTIST SURVEYING & EVALUATING SERVICES L.L.C ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Information: When you use our services, we may collect personal information, including but not limited to:

• Your name
• Email address
• Phone number
• Payment details

1.2 Vehicle Information: As part of our car valuation services, we collect details about your vehicle, such as make, model, year, mileage, condition, and photographs.

1.3 Usage Data: We may collect non-personally identifiable information, such as your IP address, browser type, pages visited, and time spent on our website.

2. How We Use Your Information

• To provide our car valuation services and issue valuation certificates.
• To communicate with you regarding your inquiries and service requests.
• To process payments and deliver receipts or invoices.
• To improve our website and services based on user feedback and behavior.
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, authorized inspection centers, IT support).
• Legal Compliance: We may disclose information if required to do so by law or if we believe it is necessary to protect our legal rights, comply with court orders, or prevent fraud.
• Business Transactions: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the assets.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials, if applicable.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (maximum retention of 5 years), comply with legal obligations, or resolve disputes.

6. Your Rights

• Access, update, or delete your personal information.
• Withdraw consent for specific processing activities.
• Request a copy of the information we hold about you or your vehicle.

To exercise these rights, please contact us at info@cartist.ae.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

9. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@cartist.ae

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting CARTIST SURVEYING & EVALUATING SERVICES L.L.C with your information.